1.Open the Long Haul service page, and click
Figure 3: Rebate Request
2.Rebate Request form will open, start adding the requested information:
Requester Information details according to the fields.
Vessel’s Particulars details according to the fields.
Additional Information details, according to the fields.
3.After adding Step One of the Rebate Request from, click
Figure 4: Rebate Request Form Step One
4.Step Two of the form will appear, add the Voyage Information:
Type the Rebate percentage which you request at the “Suggested Rebate" field)
Figure 5: Add Voyage Details
5.After adding the voyage information, click
Save Voyage, another voyage
information form will appear, add the other voyage details if existed, then
Figure 6: Add Another Voyage Details
6.After adding the voyages’ details select the ship
Direction, and type the
Principal Information, then select the check-box
I accept terms & Conditions, and click
Submit, to submit your request.
Figure 7: Submit Rebate Request
7.After Suez Canal Authority team will review your request and send you the response whether it’s approved or rejected.
Figure 8: Rebate Request Submission Confirmation
Note: You can update your request from My Requests, as long as the authority
team didn’t take actions.
8.After receiving the authority response, go to
My Tasks, and click the 3 dots
icon, then select
Figure 9: Rebate Request Task
Note: If some of the details required modification you will be requested to update
the information and submit the modification.
9.The request details will open, scroll down to view the request decision. You
will find the Rebate percentage approved by Suez Canal Authority team, at
Rebate Percentage area.
Figure 10: Accept Decision Request
Decision area, select the radio button of the action you will take
towards the rebate decision, a confirmation window will open, click
Figure 11: Decision Submission
9.Now you have submitted your decision to the rebate, you will go to E-
Booking service, to book your pass through the canal.
Note: Only Agent user can access the E-Booking service.
If you want to add another voyage to your request after receiving the Rebate
response from the authority, do as follows:
My Requests, and next to the request, click the 3 dots icon, and select
Figure 12: My Requests
2.Rebate Request details will open, go the bottom of the page, you will find
Actions list, select
Figure 13: Actions List
Clone Request, and fill the new voyage request details, and click